Data We Collect and Why We Use It
We collect the information you provide when you create your account — your name, email address, phone number, and the payment details linked to your bKash, Nagad, or Rocket wallet. When you make a deposit or withdrawal, our system records the transaction reference and wallet number
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to verify the payment and match it to your account. We also collect technical data automatically: your device type, IP address, browser, and session activity. This helps us detect unusual login attempts and protect your account from unauthorised access. If you contact our support team, we
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keep a record of that conversation so we can follow up accurately. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including mobile wallet operators — is limited strictly to what those processors need to complete
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your transaction. Your information is retained for as long as your account remains active and for a period afterward as required under applicable financial and compliance obligations. The specific retention period depends on the jurisdiction in which your account was registered and on local regulatory requirements.
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You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where permitted by the law of your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.